Return & Exchange

At HausMob 2025, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple return and exchange process.

Returns

  • Returns are accepted within 14 days of receiving your order.

  • Items must be unused, in original condition, and in their original packaging.

  • To initiate a return, please contact our customer service team at [Insert Email] with your order number and reason for return.

  • Once approved, you will receive instructions for sending your item back.

Exchanges

  • If your item is defective, damaged, or incorrect, we offer exchanges for the same product or an equivalent item.

  • After we receive your returned item and confirm the issue, we will ship the replacement promptly.

  • Please allow 2–5 business days for processing after the returned item is received.

Refunds

  • Refunds are issued to the original payment method once the returned item is received and inspected.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

Important Notes

  • Keep your order confirmation and tracking information until the return/exchange is complete.

  • Certain items may be non-returnable due to hygiene or safety reasons (please check individual product pages).

  • Contact us immediately if you experience any issues with your order so we can assist promptly.